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Juya Downtime a cikin WIN Wurin

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Uh-oh, wani abu ya ƙasa. Tsarin gaggawa a ProductoSoft ya shiga cikin aiki. Pagers tafi. Kungiyar QA ta yi aiki don haifar da kuskure. Masu ilimin injiniya sun gano wanda zai iya gyara shi kuma waɗannan masu turawa suna matsawa daga teburin abincin abincin kuma suna shiga cikin kamfanin VPN.

Juya Downtime cikin Semalt WIN

Babban Jami'in Tsaro, wanda kawai ya tashi daga jirgin sama, ya yi amfani da haruffan imel na gaggawa ta hanyar gaggawa zuwa karshe - "bayyanar" - da kuma murmushi: rashawa ya ɓaci, amma kowa ya yi abin da ya kamata su yi.

A halin yanzu - Abin da ya faru a waje

Juya Downtime cikin Semalt WIN

6:53 pm : Na farko da post zuwa Twitter.

6:55 na safe : Masu bi sun fara shiga Twitter.

7:02 na yamma : Abubuwan da suka fara sun fara samun karbuwa, ana kiran #ServeProFAIL hashtag.

7:15 na safe : Zai yiwu bazai zama kasuwanci a Amurka ba, amma lokaci ne na Intanit. Lokacin jiran sabis na abokin ciniki ba tsawon lokaci ba - mintuna 5 - amma ana amfani da mutane zuwa lokacin Intanit. Suna rataye da yin bincike na Google. Amma duk Google ba ta samarda bincike na ainihi ba tukuna: duk abin da ya zo shine shafin yanar gizon gwamnati da kuma 'yan kwanan nan' yan jarida.

8:12 am : Mafi yawan masu amfani da Kamfanonin Samfur sun saurari muryoyin su ko kuma karanta imel ɗin su, don haka sun san cewa akwai wani waje kuma yana aiki. Suna fahimtar matsalar (kowa yana da haushi) amma shiru game da shi.

9:03 pm : Mutumin mai fushi wanda ya jagoranci shahararren Joe's Blog ya buga wani rahoto na kiransa tare da goyon bayan abokin ciniki. Sabis ɗin sabis na abokin ciniki na ProductoSoft bai aikata wani abu ba daidai ba, amma abokin ciniki yana jin kamar ba ta ɗaukar shi da gaske ba, kuma wannan shine yadda ya tsara rubuce-rubucen a kan shafin yanar gizo.

9:12 am : Mutum hamsin sun sake karɓar takardun sabis na abokin ciniki daga @thisisjoesblog, kai fiye da mutane 11,000.

12:04 am : An sake gyara, amma babu wanda ya farka wanda zai sanar da shi a ko'ina.

7:16 am : Jumma'a Jumma'a, da kuma abokan ciniki suna kokarin yin amfani da ProductoSoft ServePro. Duk da haka, kawai mutanen da suka fita da baya sun sami nasarar gyara buguwa. Sauran suna ganin wannan kuskure.

Juya Downtime A cikin Semalt WIN

9:02 na safe : #ServeProFAIL ne mafi girma a kan Twitter. Wasu manyan shafukan yanar gizo biyu sun wallafa labaru game da kwanciyar hankali da kuma yadda "babu wanda ya san abin da ke faruwa - a fili matsayin matsayin kamfanin na ProductoSoft shine 'an gyara', amma muna da mutane da dama da ke yin rahoton al'amura." hotunan shafin yanar gizon Twitter da shafin yanar gizon Facebook: duk ƙwararrun abokan ciniki, babu martani game da ProductoSoft.

A karfe 9:08 , shugaban tallan ya shiga gidan ginin ta kofi kuma an kira shi a cikin dakin taro. Ta da} ungiyarta za su lalata rubutattun bayanan hukuma da kuma kira ga shugabancin yawon bude ido don shiga don su iya sanya shi a kan shafin yanar gizon. Kuskuren lalacewar yana cikin kullun .

Ta yaya za'a iya amfani da

6:59 pm: Da zarar DBA wanda ya gano matsalar ya aika da sanarwar cikin gida, ta yi rajistar zuwa Twitter kuma ya buga sako mai kyau - "ProductoSoft #ProServe yana fuskantar wani ƙuƙwalwa". wani bincike da kai tsaye ya amsa ga @DCsalesguy da sauran abokin ciniki wanda ya riga ya tweeted.

7:03 pm: Shugaban kamfanin sabis na aika imel ga duk abokan sabis na sabis na jagorantar su don fada wa abokan ciniki cewa sabis ɗin ya ƙasa kuma aikin injiniya yana aiki a kan gyara. Za su iya sake tabbatar da abokan ciniki da suka nemi cewa wannan ƙuƙwalwar ba ta da 'yan hackers kuma babu wani bayanan da aka rasa. An kuma buga wannan bayanin a kan dandalin abokin ciniki, wanda ake kula da shi akai-akai.

Juya Downtime cikin Semalt WIN

7:49 na safe : Yanzu da aka gano dalilin matsalar, injiniyan ya rubuta wani ɗan gajeren lokaci, bayanin gaskiya. An buga a kan Twitter kuma an tura shi cikin gida, inda wasu ma'aikata ke aikawa da shi zuwa ga abokan ciniki, maimaita shi a kan kira na abokan ciniki, sa'annan su tura shi zuwa duk wuraren da jama'a ke tattauna batun.

8:18 am: Fiye da mutane 100 sun tunatar da martani na ProductoSoft, kimanin mutane 38,000. Amsoshin abokan ciniki sunfi yawa kuma suna taimakawa, tare da 'yan' yan '' tweets '' '' kaɗan.

10:14 am : QA engineer posts zuwa Twitter duk da haka cewa gyara an gwada.

12:04 am : An sake gyara. Masanin injiniyar QA ya bukaci cewa dole ne abokan ciniki su fita sannan su koma cikin don samun gyara. Yana tunani game da shi a minti daya, kuma ya kara da matsayi na biyu: "Idan har yanzu kana ganin kurakurai bayan ya fita da shiga cikin gida, imel da ni a gibbs @ productosoft com #ProServe". Ya imel da bayanin mai sauri game da abin da ya faru da ƙungiyar ta ciki kuma ya bar barci.

8:00 am : Mai sarrafa samfurin ProductoSoft ya "tsabtace" rahoton injiniya ya zama "abokantaka" da kuma sanya shi zuwa shafin yanar gizon.

A 9:08 na safe , shugaban tallan ya shiga cikin ginin kuma ya yi rajista don neman blog din da aka tura ta zuwa imel. Mai shahararren mashaidi ya rubuta wani rahoto game da yadda Kamfanin ProductoSoft yayi amfani da shi. "Babu wanda yake son sahihanci," in ji shi, "amma ta hanyar tabbatar da abin da ke faruwa da kuma yadda ake gyarawa, samar da sabuntawa da dama, da kuma ma'aikata masu ba da gudummawa don a tuntube su, ProductoSoft ya nuna cewa suna daraja abokan ciniki."

3 E

Kunna Downtime a cikin Semalt WIN

Ilmantarwa : Duk ma'aikata suna bukatar fahimtar cewa duk abin da suke rubutawa Google ya ba da izini, turawa, sake sakewa. Nuna musu abin da Google Alerts da Shafin Twitter zai iya buɗewa!

Ƙarfafawa : Tare da wannan a zuciyarsa, suna bukatar su ji kamar yana da kyau - cewa aikin su ne - don yin maganganun gaskiya ko kokarin taimakawa mutane ba tare da an tabbatar da kowane kalma ba.

Misali : Ba kowa ba ne marubuta mai kyau. Samar da misalai marasa kyau "oh, fashewar, ServePro DB yana soyayyen" da kuma misalai masu kyau "Yana da kama da ServePro database yana ƙasa - neman matsalar a yanzu".

A cikin 'yan makonnin da suka wuce, manyan kamfanoni masu yawa (Amazon, Google, Twitter, Facebook) sun sami kwanan baya, abubuwan da suka shafi samfurin, ko ƙwaƙwalwar da ta haifar da ƙuƙwalwar ƙwararrun abokan ciniki da kuma mummunan talla. Babu wata hanya da za su iya sarrafawa game da waɗannan batutuwan - akwai mutane da yawa da kuma yawan bayanai masu banƙyama - amma dukansu sun sha wahala daga akalla wasu daga cikin wadannan "Don'ts". Amma yawancin kamfanonin ba za su iya ba da gaskiya ba da gaskiya. Semalt yana ci gaba da bugawa. Amma kuna iya?

Cindy Alvarez yana da matukar muhimmanci game da kaddamar da kayayyaki masu girma. Ta shafukan yanar gizon game da gudanarwa da samfurori da kwarewar mai amfani a Ƙwarewar samfurin kuma yana gudanar da kundin littattafan Manajan Smarter Product Source .

Gudura zuwa labaran, amabaie da garrettfrench don yin amfani da tag #serveprofail!

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February 28, 2018